Refund Policy

1. Our Commitment

At HIM Protocol, we stand behind the quality of our digital products. We want every customer to feel confident in their purchase. This Refund Policy outlines the conditions under which refunds are available.

2. Eligibility for Refund

To be eligible for a refund, the following conditions apply:

• Your refund request must be submitted within 30 days of your original purchase date
• You must contact us via email with your order details
• Refund requests submitted after 30 days will not be accepted

3. How to Request a Refund

To request a refund, please email us at support@himprotocolnut.online with the following information:

• Your full name
• The email address used at purchase
• Your order number or proof of purchase
• The product you are requesting a refund for

We will respond to your request within 2 business days and process approved refunds within 5–10 business days, depending on your payment method and financial institution.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests submitted after the 30-day window has expired
• Purchases made using fraudulent payment information
• Attempts to misuse the refund policy (e.g., repeated purchases and refunds)

5. Digital Product Nature

Because our products are digital downloads, we are unable to “return” the product in the traditional sense. However, we honor our 30-day guarantee regardless, as customer satisfaction is our priority. By purchasing, you acknowledge that you are buying a digital product and agree to the terms of this refund policy.

6. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in your account being flagged. We are committed to resolving any issue promptly and fairly.

7. Contact

For any questions or to submit a refund request, please contact us at:
support@himprotocolnut.online

We typically respond within 1–2 business days.